MARK FACEY & COMPANY
Mark Facey & Company225 North Main StreetBristol, CT 06010Phone: 800-237-0938Fax: 860-589-9128Web: www.markfacey.com
Mark Facey & Company provides telemarketing services exclusively for publishers. Founded in 1986, we currently operate seven call centers with over 1,500 calling stations and 1,600 IVR ports. We employ small-town Agents located in contact centers throughout the country, and have earned a reputation as the highest quality telemarketer in the controlled publishing industry. We have chaired the BPA Telemarketing Advisory Committee since its inception.
We provide the following services:
Subscriber Acquisition Services
New business or renewals, emergency or routine, large or small, we have what it takes to improve your bottom line and achieve your circulation goals. We offer hourly, per sub or remit pricing, and use the most advanced call center technology available today.
ﾕ Controlled Circulation – re-qualification and new name development through personal interviews
ﾕ Paid Circulation – renewal and new name development sales
Subscriber CRM Services
Live agent and IVR services are available during business hours as well as off hours, to allow your subscribers to contact you at any time and in any manner (phone, IVR, email, facsimile) that they choose.
ﾕ Live Agent Customer Service – we become the liaison between you and your subscribers to handle customer service issues, including: change of address, renew/cancel subscription, obtain a new subscription, request a back issue, make editorial comments, inquire as to ad opportunities, or any other customer service inquiries that may arise.
ﾕ Interactive Voice Response (IVR) Services – allows your subscribers to interact with an automated attendant to obtain information, submit a request or concern, order back issues, or access their customer information at their convenience, at any time.
We offer our clients access to demographic/production reports on-line, and we are extremely flexible in providing you the results of our efforts in the format you desire.
One of the areas that separates Mark Facey & Company from other telemarketing companies is our internal quality control standards, which far exceed the standards that most publishers themselves have in place. All of our work passes through several layers of quality control to insure that the integrity of the data is intact and accurate. Our view is that quality control is essential in developing circulation for magazine publishing.
Come Try Us Out
At Mark Facey & Company, we take great pride in the work that we do on behalf of our publishing clients. Our goal is simple: to provide the highest quality telemarketing service and product to you at the most competitive price possible. Our 19 years of experience in conducting telemarketing interviews for the Publishing industry allow us to do so with a level of professionalism and expertise that others can only aspire to. Like anything else, there’s no substitute for experience, and we’ve got lots of it in Publishing. That’s why we’ll get your job done right, at the right price, and on time.