Despite best intentions, it seems as though response to email efforts is still difficult to predict. Quite why this is, I am not sure, but the âusualâ rules of marketing just donât apply to an email effort, be it for new subscriptions, renewals, re-qualifications or other products.Even the rules that have been established do not apply all the time. I am constantly told not to send an email out on Friday, yet many of the email blasts I send on a Friday get good results. The problem is, what works this Friday may not work next Friday, but there is no obvious reason why. I am told the best time to send an email is at 6:00 am, so the email is in the recipientâs inbox when they start to look through their email. I tried this. It failed the first time, worked the second time, and the third time most of the messages seemed to get delayed since many of the responses came back the following afternoon.Until the rules are standardized and predictable, you need to be the rule maker. Try a few simple tests to see what works and, just as importantly, doesnât work for you.1) Do an a/b split on your email blast and send half in the morning, half in the afternoon and see if one responds better than the other. Do this several times to see if you can determine a pattern.2) Test html and text versions of the same email. Text may but ugly, but ugliness did not stop Frankensteinâs monster from getting a bride!3) If the first email does not succeed, send it again. Very often response is better on the resend (and resend of the resend) than on the original deployment.4) Make sure your html does not have too many images because this can cause spam filters to go into hyper drive.5) I know spam filters supposedly hate the word âfree,â but test it, you may be surprised. âFreeâ does work in some cases.It is a good idea to send out a re-qualification effort on controlled books over a three-week period. The first is deployed on Tuesday, the follow up nine days later on Thursday and a final follow up six days later on the Wednesday. Very often, the response on Wednesday is higher than the previous Thursdayâs response. Why? I donât have a clue, but that is what makes being the rule-maker fun!Â
In my last post, I laid out the importance of the mobile web to publishers and dove into two strategic and operational mobile questions that CDOs need to address. In this post, Iâll pick up where I left off, and address three additional questions:â˘ Which devices should you support?â˘ What content should be available on the site? â˘ Whatâs your mobile revenue model?Which Devices Should You Support?The first step in deciding which devices to support is to review your mobile data from Omniture or Google Analytics. During this process you should evaluate both the devices that are most in use today and their relative growth over the past six months. Consider breaking this information down into the following categories:â˘ Smartphones vs. Feature Phones â˘Â Tablet Devices vs. Smartphonesâ˘Â Operating Systems (i.e., Android, iOS, etc.)â˘ Operating System versions (i.e., 6.0, 6.1, 7.0)â˘ Browser (this is an upcoming category as more users choose to use a browser other than their default mobile browser)Once you have the data, I suggest focusing your design and development capital by applying the Pareto principle, also known as the 80/20 rule. At ALM, for instance, when we embarked on the creation of our mobile strategy, we found that 15 percent of our visitors were already accessing ALM content on mobile devices. Of that 15 percent, 80 percent were on Apple devices and more than 90 percent were on smartphones. Equally as important, we identified Tablets as the ânextâ platform for growth Less than four months after launch, weâve leveraged our understanding of our audienceâs mobile inclinations to grow overall mobile traffic from 15 percent to almost 25 percent of our user base. Weâve seen tablet usage increase by 7 percent. We accomplished this by investing in a more iOS centric look and feel, launching a tablet-optimized site (not just a smartphone version) and by ensuring backwards compatibility to earlier iOS operating systems. What Content Should Be Available on the Mobile Website?Smartphones: When youâre considering what content to include on your smartphone-compatible website, your biggest consideration (and your biggest challenge) is screen size. How do you fit all your web content onto such a small screen? The answer is: You donât. Instead, focus on understanding what content do your users read âon the goâ and make that content available to them. In this process, remember that mobile readers snack on content, often taking it in little bites, because theyâre usually looking to either solve a simple problem or to fill in free time (e.g., in the elevator). So, you want content thatâs to-the-point, easily consumed, and easily read no matter the size of the screen. Everything else should be excluded from your mobile website. While tailoring your mobile site to meet these standards might feel like a recipe for denying your readers needed content, itâs actually a great opportunity for both the product team and editorial to rethink their content strategy. Over the past few years, an everything-in-the-kitchen sink approach to posting web content has prevailed. Customizing a mobile site permits you to refine your content and your overall message about what your site really means to each reader. And, if youâre really still concerned about readers missing out on content that they want, a simple solution is to add a link to your online site at the bottom of your mobile webpage, thereby providing the user with the best of both worlds. Tablets: While most publishers today are repurposing the same content across all devices, content for tablets probably shouldnât be the same as that for smartphones due to different use cases (âon the goâ vs. âon the couchâ), but Iâll have to hold off on this for a future post. Assuming you are going to repurpose, hereâs the most important thing to rememberâpay attention to inoperability issues with tablets. Two important differences to consider: (a) Flash wonât work on many devices, and all those great infographics may not display properly and (b) Navigating by your finger is different than navigating by a mouse and inherently changes the userâs experience with certain content pieces. A Reminder: While your primary focus will likely be on repurposing your editorial content, you also must define your non-editorial content for smartphones and tablets, including advertising and classifieds. For many readers, those print ads were valuable content in and of themselves. You should be sure to integrate them thoughtfully into the mobile experience. Also keep in mind the sales challenges of having a separate mobile site:Â For example, do you need to have one-to-one parity between ad units online and mobile web ad units? Whatâs Your Revenue Model? While this is theoretically a straight-forward question, many people invest in the mobile web without understanding the ROI or how it fits in with their overall strategy. Generally, the mobile web should be an extension of your online and print business models. This means that youâll need to incorporate access control parameters at launch, and align print and digital ad operations and sales. Hereâs a breakdown of some issues to take into consideration as you develop your strategy:Mobile Advertising: Marketing dollars allocated to mobile ads are increasing exponentially and represent a huge opportunity for companies. For instance, Facebook is realigning its entire business to capture the growing mobile audience and mobile revenue. However, as publishers, we need to remember that mobile ads have the lowest CPMs around (hopefully youâve heard the adage âprint dollars, to online dimes, to mobile penniesâ). This is compounded by the reality that there is typically only one ad per mobile page versus 4 -6 ads per page online. Add to this the fact that new creative is needed for mobile and itâs not worth it for many b-to-b advertisers to boil down their messages into a 320x50 actionable ad unit. Now weâve got ourselves a real business challenge. As a result, I would suggest that you be realistic when projecting your ROI and give the market time to adjust to the new realities and opportunities. This is going to be a big opportunity, it just is going to take more time to develop.Subscriptions: Most publishers will extend their online subscriptions to mobile devices at no additional charge. The only real challenge in doing so is to be sure to redesign the sign-on and subscriptions screens so that they are optimized for smartphone and touch-screen devices. Forcing users to tap and zoom to enter a password and not keeping them automatically signed in are user behaviors you want to avoid. SummaryIn short, mobile web is the next big opportunity for publishers. More users are reading content on mobile devices each day, and as a result, more advertising dollars are flowing to mobile web daily. That said, getting to a great mobile web experience requires significant time, energy, and investment from across your organization.
October is a big month for American Express's Travel + Leisure. Actually, 2013 is shaping up to be a big year for the luxury travel title.
Sure, ad pages are up 28 percent in October year-over-year. And, yes, the aggregate count is up 7 percent compared to 2012--impressive figures when considering how many publishers are looking at red ink this year. But the real cause for celebration in October, and 2013 for that matter, is that editor-in-chief Nancy Novogrod is celebrating her 20th anniversary at the helm.
20 years is a big milestone, and one that's ordinarily recognized by employers and colleagues. However, the celebration and recognition for Nancy at American Express has been anything but ordinary.
Earlier this year, Travel + Leisure's publisher, Jay Meyer, knew he wanted to do something special to honor an individual that he believed defined the brand. What he introduced was an almost yearlong celebration, one that is capped off in October's issue with a 20-page feature tribute and 18 customized ads from the brand's loyal travel partners.
"I'm happy to say it was my idea," Meyer says. He admits that it didn't take long for him to understand what Novogrod meant to the brand and, to the travel industry as a whole, until he had the opportunity to attend a trade show with her in France.
"Walking into that show with Nancy was very Hollywood-like," he says. "People were coming out of their spaces to say hello, and ask her to sit down or if she'd like some coffee or had time to chat. She introduced me to probably 20 people in less than 5 minutes, it was really a special moment and very eye-opening in terms of what these travel partners think of her, what she does and how she supports the travel industry."
Meyer says the pitch to advertisers wasn't a hard sell, "The general response was âyes, of course we want to celebrate Nancy.'"
And likewise, the concept was well received in the C-suite. "As we made our way through producing these custom ads, I had a catch-up meeting with our CEO, and he--in a way I hadn't seen in a while--was blown away, primarily because the custom creative that you see within the section was just so heartfelt," Meyer says. "And you could see the time, the energy and the thought that went into the messaging."
Generating excitement for advertisers on a paper medium has been tricky lately, to say the least. But it seems American Express has tapped into a something many have lost sight of--the importance of relationship building. Not only that, but it's also a reminder of how editorial can impact business.
Transactions have changed in every industry. And more and more the relationship between buyers and sellers is being left on autopilot in order to promote efficiencies. While that isn't necessarily a bad thing, the problem is that sometimes it's human exchange and human voice that pushes a buyer through the funnel and sustains business.
The clients who bought ad space in October's Travel + Leisure weren't buying space in a magazine; they were buying an opportunity to thank an individual they developed a quality relationship with over two decades.
Obviously Novogrod's situation is unique, and not something very many publishers can leverage themselves (at least not overnight). Still, there is an important lesson at play here--people are your most valuable asset.
Image: courtesy of American Express Publishing
Weâre doing something revolutionary at The Nation: weâre finally testing different paywall strategies. Sharing this is like dumping my purse on the table of a restaurantâitâs a mixed bag of embarrassment and pride. Why havenât we done this sooner?Itâs a little tricky, of course, being a subscription-based publication with a 150-year history of an audience allied to very strong editorial content. We have become increasingly forward-thinking with our approach to advertising, but at the core of it, our subscribers fund the magazine. At The Nation, Editorial Rules. Weâve been slower to test for all the reasons you think: less money; limited staff; an audience of truth-seekers who find paywalls a moral hindrance if nothing else; a founding prospectus that emphasizes our role to engage open, critical discussion of political and social issues; a staunch belief in the freedom of the press.Though it may seem anti-climactic to you, given the rigorous discussion and testing around other publicationsâ paywalls, this is giant for us. Weâve finally moved from discussion to doing, and I, for one, could not be happier. Movement and experimentation, not standing still and hiding, is how smart business decisions are made.Previously, half of our content was behind a paywall that pushed people to subscribe. Now, the majority of our new content will be paywalled for at least a day or two, as itâs released. Editors will gradually rotate all pieces in front of the paywall during the week, so that every single piece will get its chance to circulate for free. This allows editors to better control the timing and PR strategy surrounding the release of content, but especially helps the efforts of the marketing team. Because our issues go live each week, the impact of our paywall is to encourage people to pay for instant access to our content.One of the most unanticipated pushbacks has been not from readers, but from writers who worry about cutting off eyeballs to their page. Our editorial staff has done a good job of communicating the necessity of testing, and I hope that my points below help other publications open a constructive dialogue about paywall strategy with their writers.1. Our financial vitality is necessary in order to further our editorial mission. Being a subscription-based publication, we rely on money from our readers in ways that other places do not. Iâm not giving away free copies of The Nation at the dentistâs office; our basic annual rate for a printed magazine is $79 (a pittance compared to $138 for The Economist). We are not beholden to advertisers or a ratebase, leaving us to refreshingly cover what we want how we want. News media across the board have been fighting an uphill battle against free news on the web for years; The Nation is not immune. But I sense a shifting of the tides, and the industry has been teaching readers, little by little, that good, factual journalism costs something. Sending a reporter to Egypt or Russia or a photo-essayist to Detroit costs more than travel feesâthese reporters are in Syria or Russia or Detroit, and readers should expect to have to pay people for the work that surrounds these issues. Believe it or not, solid, rigorous reporting isnât done from a desktop or pieced together from a bunch of Wikipedia facts. Real journalism, like a crane operator or a chef, requires nuanced skill, time, and expertise. Writers know this. But itâs easy for them to lose sight of this in a vacuumâespecially in an era weâve created where we make clicks and pageviews count more than actual content, which practically demands a reversal. What needs to be reiterated is how, in order to avoid becoming a slogfest of half-truths and online âfacts,â we need money to fund their work. If weâre not relying on advertising, then we need to rely on circulation. And in this day and age, a paywall is just another type of circulation.2. Our readers, not our advertisers, are our future. I liken our readers to Packers fans. Green Bay is the only community-owned sports franchise in the country. Cheeseheads are rabid about their Packers because they have a psychological stake in the team (no dividends are paid out; extra monies go to a variety of non-profits throughout Wisconsin). The structure is different, but the sentiment is similar: The Nationâs writers give readers a point of view they donât often read. We need them both on board to continue our work. As long as we push affordable business initiatives to a new audience, we can build said audience with a greater psychological investment in our content provided by the writers. The readers and writers work in tandem, walking along a tightrope of limited funds, and without those funds, both will falter.3. Leverage the exclusionary aspect to inspire a bigger audience. Itâs not rocket science: the glut of crap on the internet is astounding, and we all read it, but we donât remember it (when was the last time you quoted a Yahoo News statistic at a meeting?). Everything has been bit.lyâed to the point where news has become trivia questions, not actual substance. But the writers can fight that, with their own followings and via their own audiences, by talking about their âexclusiveâ content on The Nation. Itâs a way to leverage money for the paywall, but also for readers of their content. They want more eyeballs, not less; their resistance is to the general idea that a paywall will reduce eyeballs. This may be accurate on the outset. But the ownership is on everyone at the magazineâfrom the PR team to the writersâ own connectionsâto emphasize the importance of their pieces, offer teasers, and establish a firm stance that there is a reason we are asking you to cough up some money (in our case, $9.50) to read content. Weâre like an exclusive club that costs next to nothing to join.4. Finally, this too shall pass. This is only temporary. This is only a test. Remember: it will either work or it wonât. If it works, then youâve got the eyeballs, and weâve got money to pay you. If it doesnât, we experiment with something new and try a different angle. I promise you, itâs not in my interest to pour money into a continually failing strategy. Trust that your business staff is doing the best they can in your interest and in the publicationâs, and that we wonât do something that will hurt the future of magazine.
Widely touted as a major engagement booster, article commenting features have nevertheless remained a prickly issue for many publishers, and it boils down to this: Are the trolls and spam worth the effort? Bonnier's Popular Science doesn't think so. Suzanne LaBarre, PopSci's online content director, announced this morning that the site has decided to turn off its article commenting feature. How this went over with the site's visitors is unknown because, well, there are no comments. But according to LaBarre, the issue goes way beyond the typical annoyances of managing inappropriate or spammed commentsâscience itself is at risk. Civility, or the lack of it, is one thing. Redirecting an article's conclusion is a whole new ballgame. Citing a study conducted by the University of Wisconsin-Madison that found uncivil comments not only had a polarizing effect on readers, they also changed interpretation, LaBarre pulled the plug to protect the science community at large."If you carry out those results to their logical endâcommenters shape public opinion; public opinion shapes public policy; public policy shapes how and whether and what research gets fundedâyou start to see why we feel compelled to hit the 'off' switch," she says.The phrase "it's a scientific fact" doesn't seem to carry the weight it used to. "Scientific certainty is just another thing for two people to 'debate' on television," she continues.LaBarre says the often politically motivated nature of the rogue commenting chips away at an article's conclusion, hijacking the conversation into an anti-science framework and creating debates out of thin air.Â "And because comments sections tend to be a grotesque reflection of the media culture surrounding them, the cynical work of undermining bedrock scientific doctrine is now being done beneath our own stories, within a website devoted to championing science," she says.Nevertheless, LaBarre says readers will still be able to interact with each other and the brand, just not in such close proximity to the stories. The brand's social platforms will be the new conversation hubs and there will still be the occasional story that has the commenting feature turned back on.Â
Lately almost everyone in publishing has been talking about native advertising. Right? Well, the Federal Trade Commission wants to join in on the conversation, too.
On September 16, the FTC announced that it is holding a workshop on December 4 to "explore the blurring of digital ads with digital content." In an official release the FTC stated the following:
Increasingly, advertisements that more closely resemble the content in which they are embedded are replacing banner advertisements-graphical images that typically are rectangular in shape on publishers' websites and mobile applications. The workshop will bring together publishing and advertising industry representatives, consumer advocates, academics, and government regulators to explore changes in how paid messages are presented to consumers and consumers' recognition and understanding of these messages.
A conversation between the FTC, publishers, consumer advocates and academics about transparency guidelines gives native advertising the legitimacy it needs to become a new standard. What that means, however, is that publishers and advertisers have to work together to create dynamic advertorial content that is not deceptively presented as editorial.
Self-Regulation Still Rules
Some skeptics are viewing the workshop as a doomsday prophecy for native advertising, despite history showing the FTC's actions have put the public's best interests in mind. Goverment intervention has been historically minimal when it comes to media. That is, there has always been a great deal of freedom to self-regulate. But advertising is a different story, largely thanks to the rise of crooked radio ads in the 1920s, which lead to programs like FTC. In other words, advertisers were getting it over on consumers, but that's not how native advertising should be planned or perceived.Â
The government's reputation to initiate effective policies and actions has certainly waned in recent years. But the FTC has not proposed any plans to draft legislation that will upheave native advertising. On the contrary, instead it is looking to focus in on exactly what native advertising is.
Let's face it, even media "experts" can't quite define native, agree on what it should be called or, in some cases, identify it when they see it. So maybe it's time everyone was on the same page?
A July study by the Online Publishers Association revealed that 75 percent of its membership leverages native advertising, and even more plan to do so in the near future. What that means is this isn't an intermediate fad for generating more revenue; it's arguably the most important forward-looking trend in publishing. Therefore, figuring it out sooner rather than later is crucial for seamless adoption and scalable appropriation.
Regardless of history, some may still find government intervention as meddlesome. However, Pam Horan, president of the Online Publishers Association, maintains that the FTC's workshop should be embraced and viewed as a good opportunity. "The FTC regularly convenes workshops like these to identify industry best practices," she says. "And they typically use these workshops to act as a learning tool for their staff as they are thinking about what their role is, and ultimately how they may want to think about developing some form of guidance."
Horan points to recent similar workshops the FTC held which resulted in helpful industry guidelines that ensure everyone is playing fair. Specifically, with Search Engine Advertising Guidance, Dot Com Disclosures and the Endorsements and Testimonial Guides. Horan says, "These identify a set of best practices for the industry and really help establish what the FTC defines as unfair or deceptive practices, because that is what their role is."
Given that, the OPA doesn't view the workshop as a disruptive probe, but rather a necessary action to learn more about native advertising and how publishers can work together to self-regulate. Horan refers to the process as "a natural evolution."
It's All About Trust
Fearing how the FTC could transform native advertising implicitly suggests that publishers are once again engaging in deception. So here's the bottom line: if publishers believe in native advertising, and believe they are presenting dynamic ads that can be clearly identified, then they have nothing to worry about.
Conversely, if publishers are knowingly getting away with taking advantage of consumers, the FTC should step in. It's a case of basic ethics, in that no matter how successful something is, it should be changed or stopped if people are mislead or cheated.
Horan says that for publishers, "trust is at the foundation of the relation between consumers." Therefore, if native advertising is going to be one of the new standards for generating revenue, then publishers and advertisers must adhere to basic guidelines and best practices while maintaining transparency. Otherwise it will become nothing more than digital snake oil.
When I started out in journalismâin daily newspapersâevery so often youâd have a colleague opt out of the reporterâs life and move into PR instead. It always seemed like a loss, because some of those colleagues were the most capable among us. But journalismâs loss was PRâs gain. Today, in 2013, thatâs perhaps more true than ever, because of the disruption of the traditional media world. Letâs be honest with whatâs happening: The newspaper industryâthe industry dedicated to putting news on a paper product, which is printed and distributed every morningâis dying. It will be gone in a generation or less. The magazine industry is less challenged than newspapers, but the trend is clear. Think about whatâs happened: â˘ Itâs not just that new technologies have massively changed media-consumption patterns and expectations. â˘ Itâs not just that the Internet has destroyed many forms of revenue-producing classified advertising, which once was a staple of newspaper businesses. â˘ Itâs not just that itâs become an extraordinary challenge to invest resources in highly qualified journalists to produce news, when that news is then redistributed online for free within minutes. How do you make money in that environment? â˘ Itâs not just that newspapers have become an inefficient and outdated vehicle for local advertising. Local ad revenue is soaring, but itâs online, and going to contextual and ROI-oriented technology companies like Facebook and Google.Â â˘ And itâs not just that paid reader circulationâan essential part of the revenue model for newspapers and magazinesâis unpredictable, at best, online.Itâs all those things, combined. And the pace of change is accelerating. One outcome has been a wave of downsizings in the newspaper and magazine worlds, with some journalists moving into PR. And ironically, what many of them are doing now isâwait for itâcreating journalism! Theyâre just doing it for all different kinds of brands, not just media brands. Theyâre serving brand communities, not geographic or industry-specific communities.As media has changed, so has marketing and communications. The most significant change currently in brand marketing is content marketing, where brands engage audiences through traditional journalism techniquesâthey tell interesting and relevant stories that engage readers. This storytelling doesnât work if itâs product pitching in disguise. Itâs more sophisticated than that. And usually, itâs the PR staff that handles content marketing.Is content marketing a threat to journalism? No. No more so than the bottom-feeder media companies that for 100 years neglected journalism and viewed content as âthe space between the ads.âWhat is happening is this: As marketers increasingly engage in content marketingâonline, on social media, in videoâthey become a new source of competition for traditional media companies. And they also provide a new source of employment for those professional journalists whoâve found that career opportunities, good incomes and professional growth are no longer as plentiful in traditional media. Maybe those folks who went into PR when I was starting out were just a bit ahead of the trend line.
Just two of 22 b-to-b media verticals showed ad page increases in the first quarter of 2013, according to the latestÂ ABM BIN report.
Though the industry averaged an ad page loss of 9.7 percent year-over-year, the Resources, Environment and Utilities segment grew 6.3 percent, while Travel, Business Conventions and Meetings publications had a 2.3 percent increase. The Automotive and Miscellaneous segments took the biggest hits, each losing more than 20 percent of its ad pages.
Ad revenue numbers were kinder. The average industry loss hovered at just over 6 percent, with seven verticals posting gains. Total revenue for the quarter topped $1.7 billion.
The 9.7-percent average ad page loss is the worst Q1 performance since 2009âthen, pages dropped close to 30 percent in the midst of the recession. Losses slowed in each of the following two first quarters before 2012, when b-to-b publications saw a 7.25-percent decrease. Monthly averages have typically ranged between 9 and 12 percent since then.
April's numbers were also released with the Q1 report. Both ad pages (down 9.2 percent) and sales (down 5.5 percent) continued to fall in the month, but at a slower pace than the first three months of the year.
Meanwhile, consumer magazines posted a 4.5-percent loss in ad pages in Q2, according to theÂ first half numbers from PIB. The industry appears to be recovering however, reducing losses in eachÂ of the last three quarters.
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Last week, BuzzFeed founder and CEO Jonah Peretti published a long memo on LinkedIn. It was titled a memo to the staff, but really was only partly directed to the staff. It was also a message to all external stakeholders and to competitors. At any rate, it was brilliant. It was the most clear-headed, fully thought-out description of where media is going, and what attributes are necessary for success in a completely transformed media era, that Iâve seen. For those reasonsâand because it serves as a great example of executive communicationâitâs worth discussing. First thing Peretti did was thank his team in what seemed heartfelt and was certainly gracious:âBefore anything I want to thank you for all your amazingly great workâ¨over the last year. All of our success is because of you. BuzzFeed is on a significant roll, we have reached â¨new milestones and our future looks tremendously bright.âAnd thatâs just the start. Peretti cited statistics illuminating BuzzFeedâs staggering Web growth. He outlined non-Web initiatives, such as an app, a YouTube channel and live meetups. He indicated the things BuzzFeed will not be doing: Live paid events, print magazines, white-label versions of BuzzFeed. And he reveals that his company is profitableâa rarity for Web-only startups.As part of his thank-yous, he cites the work of various content, technology, data and marketing teams. Then Peretti gets into some interesting territory. âMost other publishers integrate off-the-shelf products built by others, but this full-stack, vertically integrated approach was worth the significant, multi-year investment and is paying off fantastically today,â Peretti said. âThere are greatâ¨ tech companies and great editorial institutions, but it is very rare â¨for one company to take both as seriously as we do.âThis is a really important point. Very few traditional media companies look at their businesses this way. And that serves to ensure that they are perennially a half-lap or more behind technology companies like Google and Facebook, which understand the direct relationship between content and technology, and how it drives the new types of media consumption. Itâs simply not about monthly magazines, with a front-to-back pattern, and traditional devices like the TOC, the front of book and the features anymore. This leads to the really interesting core of the memo, where Peretti pivots into a discussion of the characteristics and economic prospects of BuzzFeed compared to traditional media companies. âDespite the struggles of the traditional media, there remains an â¨insatiable desire for great reporting, entertaining content, andâ¨ powerful storytelling,â Peretti said. âFacebook, Twitter, and the other Siliconâ¨Valley-based social sites are amazing distribution platforms, but userâ¨ generated content alone isnât enough to fill the hole left by theâ¨ ongoing decline of print newspapers and magazines. The world needs â¨sustainable, profitable, vibrant content companies staffed byâ¨ dedicated professionals; especially content for people that grew up on the web, whose entertainment and news interests are largely neglected by television and newspapers.âThis is all true. Itâs important to hear, even if his point about the âSiliconâ¨ Valley-based social sitesâ ought to be looked at with skepticism, because the basic dynamic of social sharing undermines the profit-generating ability of news organizationsâand because BuzzFeedâs founding idea is about creating (and also finding and sharing) content for those same âSilicon Valley social sites.â You canât have it both ways.Still, Peretti is pointing to a new future, and he elaborates in nine additional points, covering everything from news to mobile, international coverage and more. (The point about being an international brand is especially valuable. Old-school media companies launch international editions. Technology companies, and, Peretti says, BuzzFeed, are one brand, one content package, translated and presented to different markets.)One of Perettiâs points is that his company is investing in news. âThere is a huge opportunity to be the leading news source for the â¨social, mobile world,â he writes. âAs we saw during the 2012 election, the Bostonâ¨ bombings, and our LGBT focused coverage of the Sochi Olympics, a new â¨generation of readers are turning to us for news.âYou didnât need to search very hard last week to find a contrary perspective, one that Peretti never addresses. Jeff Bezos, the Amazon CEO who just bought the Washington Post for $250 million, gave his first interviewâto the Post. Bezos: âThe Post is famous for its investigative journalism,â he said. âIt pours energy and investment and sweat and dollars into uncovering important stories. And then a bunch of Web sites summarize that [work] in about four minutes and readers can access that news for free. One question is, how do you make a living in that kind of environment? If you canât, itâs difficult to put the right resources behind it.â Bingo. If BuzzFeed is truly going to succeed in homegrown news, it needs to crack that code. Nothing that Iâve seen indicates anyoneâincluding anyone at BuzzFeedâhas figured that out. And then thereâs advertising. âPart of being a great business is being a âmust buyâ for advertisersâ¨ who have many options,â Peretti said. âThis means giving advertisers the fullâ¨ advantage of our scale, our data, our creative team, our social and â¨mobile reach, and our technology platform. We have moreâ¨ expertise about social content than any other company. We can light up â¨the social web for an advertiser across Facebook, Twitter, andâ¨ YouTube, with content that is worth clicking and sharing.âThe challenge with that is that BuzzFeedâs own advertising model is based on a trend that works against media companies. BuzzFeed specializes in native advertisingâadvertising that looks and feels like and lives in the same format and in the same context as BuzzFeedâs (and other media companiesâ) own content. That is innovative, for sure, but it plays into another major trendâcompanies creating their own content and building audiences on their own, without the traditional absolute reliance on media companies. This, combined with the targeting capabilities social sites and Google, enables non-media brands to create content, engage audiences, identify leads and sell products and services without the same level of reliance on third party companies.I love the clarity of Perettiâs vision. That doesnât mean there arenât significant trends playing against BuzzFeed.Â
If you've been following thisÂ running series, you'll recall that the last post focused on leveraging the editorial e-newsletter to drive audience growth. Since adopting this strategy at ALM, the e-newsletter has become the No. 1 driver of traffic to ALM's sites (yes, ahead of even search).
Driving this growth is a fundamental shift in our subscribers' reading habits-specifically, a move to mobile-first viewing. Click-throughs on our mobile optimized e-newsletters are up a whopping 120 percent in the past 3 months. We are seeing mobile devices replacing the desktop as the first place our readers connect with us.
Today, smartphones are ubiquitous parts of our lives. AÂ recent studyÂ completed by Harris Interactive found that 72 percent of people reported being within 5 feet of their smartphone at all times, 55 percent admitted to using a phone while driving, and believe it or not, 9 percent admitted to using it during sex. Equally as important, in 2013, average time spent on a mobile device (non-talk) outpaced that of online, for the first time ever.
Based on these changes, if you don't already have a mobile Web strategy, you'd better get one quickly because your users are already there.
In approaching the mobile Web, I recommend that you consider the following five key questions:
â˘ Who should develop your mobile site-internal staff or should it be outsourced?â˘ How should the site be built-as a responsive site or as a stand-alone?â˘ Which devices should you support?â˘ What content should be available on the site?â˘ And most importantly, what's your mobile revenue model?
I will cover the first of these two of these questions in this article and the remainder in a later posting. I will also cover mobile app strategy in a later post.
In-house vs. Outsource
The first question to answer is who should develop your mobile website. Here you need to consider the following elements:
â˘ Does your development team have mobile experience and coding skills? Keep in mind which skills you'll need: Are you building a responsive site? Are you building a site in HTML5? Are you looking to incorporate any unique advertising/sponsorship opportunities/code. On the other hand, if you outsource, do you have flexibility in the look and feel of your site, or are you stuck with choosing from just a few templates?
â˘ Are you willing to have multiple CMS systems: one for mobile and one for desktops/laptops? This can have a lot of implications for your editorial workflow as well as your mobile content offering. At ALM, we chose a FIFO (first-in-first-out) model based on feeds from our CMS to an outsourced provider in order to get to market quickly, but there have been some serious tradeoffs with this approach. We continue to work closely with our mobile partner to improve the reading experience.
â˘ What's your time to market? The sooner you want to launch, the more likely you'll want to use a mobile-focused platform provider who has a turnkey solution already in place. Depending upon who your partner is, as well as your need for more or less customization, you could be up and running within as little as four weeks.
â˘ What's your capital budget and risk propensity? Another good reason to consider a mobile platform provider is if you don't have the upfront capital dollars to invest in a mobile site. Many mobile platform providers will partner with you on a revenue share basis. Two off the top of my head are Verve Mobile and Polar (albeit, I'm not specifically endorsing either in this post). An additional advantage of these platform providers is that they have integrated ad serving platforms and mobile ad networks in their operations, which will help your monetization model from Day One and lower investment risk.
â˘ Do you want your apps and mobile website to be under the same CMS and managed by the same team? Here you need to be even more thoughtful in your overall strategy. If you plan on creating mobile apps one day, you should consider the challenges and benefits between outsourcing vs. insourcing.
Responsive design is all the rage right now, using one code base to deliver experiences across multiple screens (from smartphones to tablets to desktops). But is it the solution that ails all digital woes? In my humble view, responsive design, has a place in your digital strategy, but it's not the ultimate solution.
The main advantage of responsive design is that it lowers site maintenance costs. Maintaining just one code base ensures that each new update and/or change will be "automatically" replicated across all platforms. Additionally, responsive design makes ad management easier as every ad on your website will also have a place on smartphones and tablets.
The main disadvantage to responsive design is that it creates what I like to call "the endless scroll" on smaller screen devices (i.e., smartphones); the page seems to just go on and on forever. This is especially problematic for sites that have a lot of content.
My personal view is that using a combination of responsive and native design lead to best-in-class reading experiences at the lowest cost. More specifically, use responsive design for online and tablets, and then create a separate native experience for smartphones.
In my next update, I'll address the three remaining elements of a mobile Web strategy: which devices you should support; what content should be available on the site(s); and how to drive to a positive ROI.
What should a metrics report include? One thing is for sure: it needs to be more than what we report in our BPA statements. But how do we decide what that 'more' is and who should have access to the data? Here Iâll highlight what a metrics report is and how to create one with all the data points needed to make it a complete report that almost everyone in the company will love.First, a metrics report is a method of measuring the results obtained from different sources. In this case we are looking for our audience numbers. The kinds of sources we use in the metrics reports depend on how big of a picture, by brand, we want to see of our audience. At NewBay Media, our metrics reports include monthly numbers from our websites, newsletters, social media, digital platforms and print distribution. It was important for us to have one central report that provides a big picture of our audience from all of these sources. This helped us determine if it made sense to report them in the brand statements for BPA, but also to keep track of how our audience might be growing on one end and decreasing on another. Starting a Metrics Report
1. It doesnât matter when you start, youâll need to go back and gather all the numbers from December 2012 to current. 2. For the Google Analytics, you can either look the unique visitor and page views by month or you can select the time period you need, the metrics you want, and download to Excel.3. Most of our brands have weekly or daily newslettersâwe add an average for the month in the metrics report. 4. For Twitter youâll need to capture this data at the end of each month, unless you pay for access to twittercounter.com or other service. If you are capturing this data to report on a BPA statement, youâll need to do screen grabs of each month and save them for audit purposes.5. If you have admin access for your Facebook page, then you can easily log in and download the metrics for the time period needed. If you are not an admin (if you arenât, you should be) then youâll need to create screen grabs as well.6. Donât forget to add your LinkedIn group metrics as well. You just need to create a screen grab at the end of the month.7. Remember to include all your iPad downloads. This is important if you are going to be reporting iPad downloads on your BPA brand statement. The good thing is that all you need to do is either take the numbers from your Apple raw data reports or create an account with AppFigures and grab the numbers from there.Once we had these reports created and up to date we were able to meet with the publishers and have them decide what they wanted to report in the new BPA brand audits. The most impressive thing that came out of these meetings was that the publishers wanted to see these numbers not just for BPA reporting purposes, but on a monthly basis for all of their brands, even those without a print component. Why? Because of the âbig pictureâ and how they can monetize this data by selling Facebook posts and tweets from the editors on behalf of the advertiser. This can also be done with LinkedIn groups. A discussion can be set up about a product and links on where to get more information. This will turn into leads for the advertisers. And last but not least iPad downloads show the audience we have with the container app, and this gives the publisher the ability to also sell to this audience.
I am [spoiler alert!] a woman. But womenâs magazines have nothing for me. Theyâre great when Iâm in the salon, but when it comes to reading magazines with bones, with guts, with something to say, the men take it every time. Iâm not talking about lad mags, those British imports from 15 years ago. Iâm talking about âgentlemenâs magazinesâ: namely Esquire and GQ, but I also love Details, the dandier kid brother of the other two.I have subscribed to these Big Three for years. I first started reading my fatherâs Esquire when I was a teenager. Its commentary on music, film and literature was second to none, and its tone was hilarious. Plus it was so cleverly wrapped: a high-end glossy chock full of honest, no-nonsense stuff that I felt smarter for knowing. Sure, it was peppered with self-indulgent photos of female celebrities barely concealing their ladyparts. But to me, it was an obvious statement on American consumerism: that to get people to read smart content, youâre going to have to sell it with sex.
My girlfriends were engulfed in the world of Self, Glamour and Marie Claire. Some of us even dabbled with Sassy, and later, Jane and Bust. They were the cool smart chicks of the bunch, but I always felt they were just...lacking. Sassy and Jane fell under (but Jane Pratt is going strong on xojane, and though Bust is still chugging along, its voice has gotten younger, cheekier and hipster. It may be the major magazine for a good pop-feminist read, but Iâve outgrown it.Consider the sequence of a typical womenâs magazine: letters, trends, fashion spreads, maybe an interview with a celebrity, more on trends (fashion, beauty, exercise), some obligatory group of âlightâ recipes, along with a longer editorial on A Serious Topic like genital mutilation or being catfished by a prisoner. Itâs content crafted to make women feel guilty for not knowing whatâs hot, smart for knowing that this magazine will reveal it, then ashamed for not being able to afford whatever this magazine has revealed. Itâs cyclical, and itâs boring. I thought perhaps I was in the minority, being a woman who loves menâs magazines. All of the Big Threeâs media kits boast audiences with 30 percent women, so Iâm clearly not the only one. Do women read menâs magazines differently from men? In a very unscientific survey (of my two brothers in their twenties and my friend Greg, in his forties), I asked what they liked about Esquire and GQ. My brothers prefer GQ and its fashion tips, the profiles of the women and food. Greg only reads Esquire. As he puts it, âEsquire is not about being a well-dressed, cool man. Itâs about being the best man you can be. And even though you can't necessarily glean any of that knowledge from a magazine, it does a valiant job of trying.âMenâs magazines revolve around cultivating taste: fashion, music, film, books, food, celebrity, sports, cars and (in Detailsâ case) design. They review where weâve been and where weâre going, culturally speaking. Theyâd do better to incorporate more female writersâStacey Grenrock Woods is a shining example of excellent menâs writing by a female and Jessica Pressler has pushed out some decent profiles for GQ. They donât always get it right, but the point is: they dare. Yes, they, like womenâs magazines, often commoditize gender and make money on reinforcing certain gender stereotypes. But theyâre just so glib about it. Where womenâs magazines champion us, trying to help us channel our inner sisterhood and answer our Burning Questions, menâs wryly acknowledge that, like most Americans, theyâre just stumbling through this crazy mixed-up world, and even they donât have all the answers. I have plenty of female friends who read womenâs mags because theyâre mindless entertainment, and I get that. More than anything, Iâm an advocate of reading what you enjoy.But thatâs just the point that menâs magazines make: entertainment neednât be mindless.Menâs magazines donât curate culture; they curate content. They tell me whatâs going on culturally and how they feel about it. Womenâs magazines ignore whatâs going on, because they themselves donât know how to feel about it. They seem stunted, like the world is just too big for them to comment onâor worse!âthat we wonât appreciate a woman magazineâs commentary on larger cultural paradigms. So womenâs magazines overcompensate for telling us nothing by telling us everything about nothing (the healing powers of purple fruits! animal prints!). Menâs magazines have their share of frivolity, but they give me the thought stuff tooâthe national budget, war and PTSD, robotics, a profile of the Vice President. One of the best articles I read was Chris Heathâs coverage in GQ about the massacre of the escaped exotic animals in Zanesville, Ohio. It was a tragic story brilliantly told; and the story of the war between GQ and Esquire competing for the story was just as good. Both magazines published accounts of tragedy; both had writers (Chris Jones for Esquire) on site in the same hotel chasing the same story; both ran in eachâs March 2012 issue. I read both articles voraciously, and came out in favor of GQâs coverage. To my happiness, GQ got an ASME nomination for its story; Esquire didnât. Thatâs the other thing I like about menâs magazines: theyâre nominated for awards for their journalism, like actual awards, against giants such as The New Yorker, the Atlantic and Rolling Stone. GQ and Esquire are for literary-minded people, for people who care about the actual words on the page. Womenâs magazines donât say anything interesting about the state of culture, they just buy into it. They donât have a sense of humor about themselves.Thatâs why Iâm sticking with the menâtheyâre funny, self-effacing and have some of the best editorial content around. None are offering the keys to the universe, but they have a good time trying.