Lately all you read about is how itâs necessary to have an understanding of how your marketing affects your data and vice versa. I for one feel we have been doing this for a very long time in the Audience Development (Circulation) field. Everything we do is focused on analysis done of previous marketing so, in essence, we are data-driven professionals. Thatâs how we operateâshow us the data.Â And we have lots of data to analyze and digest: from circulation reports, to BPA or AAM statements, email marketing promotions, online marketing, digital edition deployments and engagement reports, Google Analytics, renewal analysis and new business acquisitions, to revenue and expense tracking reports. All of these reports together give us a strong picture of what is working and why and whether or not our goals make sense. What they donât give us is feedback directly from our readers.That brings me to the topic of this blogâsurveys. Why they are important, how frequently we should do them, and what we need to get out of them.1. Why Are Surveys Important?They are important because theyâre the most reliable method to get real feedback from our subscribersâno matter what platform they use to engage with our brands (print, digital, apps, newsletter, and website). Â 2. How Often Should We Do Surveys?It depends on the type of survey. If someone expired with the March issue and you have a last effort renewal going out in April, you should wait 4-6 weeks to get responses and then send the survey (around last week of May) to those that didnât renew. By doing this you are adding an extra effort into your renewal (or requal schedule) but itâs also the best time to get input.3. What Should We Look For?Itâs important to establish this when you are creating the survey questions. What do you want to know? For example, are you interested to know if your subscribers want an app version of the brand? (If so, donât forget to ask for their email address so you can alert them when the app is available). Or do you want to know whether thereâs price sensitivity? There are many things you can learn by establishing these survey efforts with the right timing.In my experience people like to provide feedback (good and bad). If you ask the right questions you will get answers that will give you yet another piece to add to the puzzle and understand your audience better. Itâs important that the surveys are timely (donât contact an expired reader about why they didnât renew two years later); also keep it to a maximum of 5 questions and make sure that at least one of them are open -ended so they can provide you with their own explanations of whatâs good or bad with the brand. And always provide them with your best offer to come back as a subscriber. For trade publications, itâs best to list all the important articles and features they are missing by not renewing. And for paid publications, your best discounted offer should be there for them to take advantage of; just in case they change their mind after (or before) filling out the survey. At New Bay Media, we are constantly sending out surveys and monitoring the responses to ensure we arenât missing any important data from our best resourcesâour readers!
Telemarketing seems to be getting more and more difficult.
It was not too many years ago when people had one, or possibly two telephonesâone at home, and one at work. Then in 1983, Martin Cooper invented the cellular phone and started a movement that has led to many people having no phone at home whatsoever. And those that still have phones in the office often divert them to their mobile phone so you never really know where you are calling (I called a friend the other day to wish him a happy birthday, and he informed me he was in Turkey, of all places).
Caller ID is all well and good, but it may be killing the response. If I get a call that does not have caller identification, I ignore it. If I get a call that does have caller identification, and I don't know who it is, I ignore it.
Telemarketers are doomed if they do, and doomed if they don't.
The problem is further compounded by the fact that so many rented lists seem to have really bad names and numbers.
I do not want to tar everyone with the same brush, but compiled lists seem to be susceptible. Recently, we rented a list where over half the numbers did not even exist, and of the 50 percent remaining, most of the people attached to those numbers had moved on.Â We rented another list as a result, supposedly of people who had placed an order within the last 90 days, but here again, many numbers were no longer valid.
Time was when someone left a job, their replacement took over their office, desk and telephone extension, so at least you stood a reasonable chance of getting someone that might be interestedânow, you don't know where you are going, or who you are getting.
Telemarketers probably love me because I have three phones: one in the office, one at home and one Martin Cooper helped invent. But, the only reason I have three is that I cannot figure out how to divert the work and home phones to my cell.
If lists cannot produce results, then no matter how low the telemarketing company's cost per order may be, people will look elsewhere because the cost of list rentals will become uncontrollable. I am not sure how to solve this problem, but it may not be too long before publishers have to increase their budgets to maintain circulation and or sales.
I was editing a report the other day about a PR person who got into a spat with a news organization. And the report used the phrase, âNever pick a fight with people who buy ink by the barrel.â
Some of you might know that one. Many of you may not have heard it. But that phrase and many others like it are so clearly out of date that itâs interestingâeven comicalâhow theyâve hung around long after their original meaning has faded into history.
And it got me thinking about those phrases and why theyâre still with us. Hereâs a partial list (that is, all I can think of.)
â˘ Stop the presses. Okay, this one is used more for dramatic effect than its actual literal meaning these days, but it is still around.
â˘ The Press. This reference to the journalism industry is still common (think âMeet the Press,â the TV show. But it has a diminishing relationship to media today. You could just as easily call the show âMeet the CMS,â and youâd be just as accurate.
â˘ Hot off the presses. Another term thatâs more theatrical than literal these days, but still around.
â˘ Above the fold. Why do we use this term in 2014? It refers to the front side of a broadsheet-style newspaper, like the Wall Street Journal or the New York Times. It is not really an effective metaphor for how Web pages scroll.
â˘ Ink-stained wretches. What journalists were calledâusually by themselvesâuntil 15 or 20 years ago.
â˘ Cutlines. This actually refers to a caption that was pasted onto a makeup board below a photo, which was then turned into film, which was then printed.
â˘ And speaking of âpasted,â why do we still use âcut-and-paste?â
â˘ Op-ed. This used to mean the position opposite the editorial page in a newspaper. Now it just means an opinion piece.
â˘ Press release. Seriously, why are they still called this?
â˘ Clips. PR folks love this one. They love to collect clips. Except that no one âclipsâ stories anymore.
Then there are a few phrases and words that have not really survived.
â˘ Morgue. This was also known as the library, where story clippings were cataloged and stored for future reference. Think of the morgue as a much less functional Google of the 20th century.
â˘ Yellow Journalism. This was used to mean unfair reporting, but it came from a type of ink used in a cartoon in the New York World.
And then, finally, there are the terms from the old days of journalism that are still true to their original meanings today.
â˘ Breaking news
â˘ Gotcha journalism
â˘ Puff piece
Which terms and phrases have I missed? What can you come up with? Iâd love to hear from you!
When John Harrington says the sky is falling, itâs time to look up. So, publishers, itâs offical: We need a plan B.Bo Sacks recently shared a dialog between Harrington and Baird Davis on the state of the newsstand that was chilling. These two industry veterans agreed that publishers have âseriously underestimatedâ the possibility of collapse of the newsstand channel; that such a collapse could take place within a year to 18 months; and that unless publishers begin to work togetherânot in a happy-happy âletâs all get togetherâ kind of way but in a serious âwe need to re-create an entire channel of distributionâ kind of wayâthere isnât much hope of survival.One thing that was extremely sobering was that I couldnât really find a way of arguing with their conclusions. What will it take to collapse this industry? At this point, not much. The loss of a single wholesalerâTNGâwould do it; and TNG has already told us they have an unsustainable business model. Consider this:â˘ A large national distributor recently sent its publishers a list of all the wholesalers that they intend to cut off if certain financial terms arenât met. The list includedâŚpretty much everyone.â˘ A second national distributor has indicated to one of the major wholesale groups that their latest financial proposal, if implemented, will result in the termination of their business relationship.â˘ Two of the four major national distributors have begun to refuse to cover bad debt liability for their publishers.None of which is a testimony to a deep and abiding faith in this businessâs sustainability. Without going into a litany of all the ills, dangers, sorrows and shortcomings of our industryâweâve all heard lots about themâthe need for deep and fundamental change is the point to key off of here. Baird and John did mention a few ways in which publishers could work togetherâco-marketing, embrace SBT, address the mistrust that exist among channel partnersâall of which are good ideas, even important ones. But they are small fish to throw into this sea of troubles.Baird calls the publishers out on their passivity in the face of this impending collapse. The answer, he suggests, is to look to the seven top newsstand publishers to take a leadership position in representing consumer publishersâ newsstand interests. Will rest-of-the-line publishers do so? And, when a perception exists that the top publishers have used some of their leverage to maintain short discounts at the expense of specialty publishers; when many publishers are convinced that the top publishers would like nothing more than to see the specialty publishers clear off the racks, leaving them open for the big guys; in such an environment can that mutual trust be established? If the scenario is to play out, it may have to.An industry veteran shared with me the following scenario: In the event of channel collapse, the top publishers will go direct to the top five retailers in the country. They are setting up the relationships and the distribution channels now. Every other publisher will have to scramble to follow. But these top publishers arenât throwing a ring out of the lifeboat just yet.But we do need to look to setting up new ways of reaching these retailers. Our current channel partners are telling us explicitly, in every way they know how, that they might not be here tomorrow.Can we live without newsstand? Of course we could survive. But newsstand remains an important, if not indispensable, part of the distribution of consumer publishers large and small. There is no question that a channel collapse would take many publishers down with it.For most publishers, working independently at this scale, away from the umbrella of their national distributors, is not a possibility. They rely on those national distributors to find the solutions and provide leadership. But many of these publishers have ideas to contribute. For example, one industry watcher suggested, what about a partnership with one of the largest distributors of print product in the country?Amazon.com.Â
The April/May 2014 cover of Petersen's Hunting magazine is a big departure for the popular outdoor publication. It features a striking photograph by Lee Thomas Kjos that is a sleek, graphic image of a raw slab of game meat stuck with a hunting knife, held by a manly, blood-covered hand. There's so much testosterone on this cover that I can feel the hair growing on my chest (and other places). I love it! For added graphic effect the meat is dripping blood, and the hand is covered with hair from the kill. I have to admit upfront that I don't eat meat, so the cover holds no emotional or tasty appeal for me. But it certainly is one of the more memorable, provocative and ground-breaking outdoor magazine covers in recent memory.
The cover headline is "Join the Meat Eater Revolution," with a smart and effective underline that highlights a very interesting story about how foodies, chefs and TV food shows are expanding hunting to a new, younger audience. Like the story inside, the cover seems designed to expand Hunting's reach to a new group of readers. Traditional Hunting covers fall into three categories: 1. a portrait of a high-tech hunting rifle; 2. a photo of a wild animal, generally a buck, bear or wolf; 3. a rugged dude with a gun and dead game. In fact, as I looked back at past issues, I couldn't find another cover of Hunting that didn't feature a gun or an animal.
The April/May cover created by art director Tim Neher is very modern and artful, the kind of design and image one would expect to see on one of the "intellectual foodie" magazines that are mentioned in the cover story, or even someplace like New York magazine. The white background, the shiny, high-detail photograph, and the sophisticated typography all combine for an arresting cover that jumps off every platform. I do question to what extent the bulk of Hunting's readers will appreciate this very contemporary design. My own experience with enthusiast magazines is that their readers tend towards very traditional approaches to content and imagery. I assume that the guns and game style of previous Hunting magazines is popular with their readers, and I'll be very curious to hear the response to this cover.
I have a couple criticisms of the cover typography. First and foremost, Hunting has an unorthodox habit of using the cover image to obscure a good chunk of their cover headlines. They do it here, and have done it previously on the March 2014 "Predator Rifle" and September 2013 "Big Game Forecast" issues. Now, I'm all for pushing the envelope on covers, but I tend to want to see the headlines full and complete for the most effective reading. I also have some beef with one of the secondary headlines, "Grilling Skills That Will Kill in Camp." Generally I think it's never a good idea to reference cooked meat and dying in the same thought, but a bigger problem is that the story is actually a gear guide, with the much funnier and better headline inside "Grills Gone Wild." There may be a grilling tip or two, but to be accurate, as the editors say in the story's subhead, they "field-tested the hottest grills on the market."
More importantly, I think that the typography and design on the cover, separate from the brilliant image, is a little too delicate and under-baked. The light, thin type seems at odds with the overall message of the magazine. I'd prefer to see some bolder, huskier, aggressive typography to match the cover photograph. For that matter, I really miss the old Hunting logo, which was replaced by the current one several years ago. It was very distinctive, had a lot of character and it bounded off the cover. The new logo looks out of place and to my eye would fit better on one of those "intellectual foodie" magazines.
Interestingly, recent covers from competitors also feature close-up still life photographs. The April 2014 Field & Stream shows a huge fish head ("Catch Giant Fish" is the cover headline), and the May 2014 Outdoor Life features a large ax, accompanied by a headline that reads "Great Blade Skills." Both covers have a nice mix of headline styles, color and supporting graphics that are much more energetic and engaging that those on the Hunting cover.
All that said, I really like this cover a lot, and congratulate the editors and visual team for creating such a smart, remarkable departure from their previous work. Regardless of any flaws, this cover is imaginative and graphic, and shows a passion both for rugged magazine-making and the content inside.
Regular readers of Face Up know that I'm obsessed by old school magazine design. Any discussion of outdoors and hunting magazines would not be complete without a mention of the covers of Outdoor Life, Sports Afield, Field & Stream and others from the early days of the 1900s up to about 1960. During that time the covers of those magazines usually featured beautiful, elegant illustrations, done in a suitable-for-framing style. And then there were the men's adventure magazines, which featured heart-stopping images of real men battling nature. There are numerous websites out there now that display these vintage covers, and offer reproductions for sale. Two that I spend way too much time visiting are Magazine Art and Classic Outdoor Magazines.
Testing is not just a good idea, it is paramount to everything you do. Regardless of whether you are trying to build an audience, build circulation, change direction or change focus you need to test to make sure you head in the right direction. However, you need to make sure your test will give you meaningful results and there are some rules that should be followed.1) When testing, only test one element at a time. As soon as you put in another variable, the results of the test will no longer be valid. You will be tempted to test more than one element at a time, but if you do, whatever the results of the test are, you will not know which element triggered the result, so you will have learned nothing.2) To ensure the results are statistically valid, you need to test at least 5,000 names; anything less will not give you a response that you can accurately project. In this day and age of virtually instant response from email blasts there is a great temptation to test âa couple of hundred names to see what happens.â This is not going to work and any results you get, and follow, will lead you in a false direction. 3) If your test consists of 5,000 names, then a response in excess of 50 to 100 orders is what you really need to be able to draw conclusions from that test.4) When you conduct a test, you cannot assume the results of that test can be extrapolated across other platforms. For example, if you get a 10 percent response using one channel, you cannot assume a 10 percent response on another channel to the same market segment. The only real assumption you can make is that your promotion is worthy of a test across that platform as results suggest a positive outcome.We all like to think we know our customers, but in a world that is changing faster than ever before, the chances of messing up are greater than they have ever been. Far better to mess up and annoy 5,000 people on a test than send an offer to your whole file and have it blow up in your face.Many of us have met the editor who cannot understand why we need to send more than one renewal reminder. More and more magazines are now owned by companies that are not print-centric and the editors have been joined by other people of influence who also believe one renewal is enough. Are they right? Most of us know the answer to that one, but that is why we testâto prove or disprove ideas, both good and bad.
March 31 is opening day for Major League Baseball, so I thought it would be appropriate to review the cover of a baseball magazine. And there isn't a better publication to look at than Who's Who in Baseball. It's a thick, 360-page digest-sized annual. It describes itself as "a handy reference guide to batting & pitching stats," and the inside is packed with obsessive line-by-line and team-by-team listings of over 775 major league players.
I may be stretching the definition of a magazine cover this time around, since Who's Who in Baseball is really more of a bookazine, given that it's an annual publication sold at newsstands and bookstores. Like a mini-phonebook, it's printed on cheap newsprint, but the cover paper stock is slick, glossy and heavy. First appearing in 1912, and every year since 1916, this year it will celebrate its 99th anniversary.
Many years ago I worked at Harris Publications, the magazine factory that publishes Who's Who in Baseball. I was given free access to help myself to back issues, and delighted my baseball friends by giving them a series of presents of those very-collectible vintage copies. Ever since, I've been aware of the strong affinity baseball fans have for this little publication, and how it evokes both a passionate love for the game and the heart-tugs of nostalgia.
And nostalgia is the most important component of the Who's Who in Baseball cover design. The basic format of red cover background and black type has been used since the 1940s and the current logo is an iteration of one developed in the early 50s. The present cover design has been static for at least 20 years, save for a little tightening of the logo. In fact, the only basic difference between this year's cover and the 2013 edition are the pictures of the players. The format is so recognizable to readers that the editors feel comfortable covering up most of the word BASEBALL in the logo.
That said, this cover design is clean and well balanced, with a highly efficient organization of material, instantly identifiable photos, and a pop-off-the-newsstand graphic sensibility. There are a lot of lessons here for small (and not-so-small) publications that are looking to develop a consistent graphic brand on a limited budget. One could describe this cover as retro, or a more critical analysis might call it old fashioned. Still, I think it's brilliant and I never get tired of looking at it (they got my $9.95, I might add!).
Nevertheless, as much as we love a good retro cover design, this is a publication begging for a visual branding update. Perhaps Who's Who in Baseball could draw some inspiration from their extensive archives, which are a treasure trove of baseball graphic delights. A little more playfulness, a diversity of graphic elements and a small nod to the 21st Century might not be a bad thing for this cover.
And speaking of nostalgia, Tom Hoffarth at the Farther off the Wall blog smartly pointed out that the current Who's Who in Baseball cover mirrors another cover the publication did 50 years ago, in 1964. The 2014 cover features Los Angeles Dodgers pitching ace and Cy Young Award winner Clayton Kershaw, while the 1964 cover highlighted Hall of Famer Sandy Koufax, another Dodgers pitching star and Cy Young winner. Of course as a New York Yankees fan, I would have rather seen Derek Jeter and Tony Kubek on those covers!
Fans of classic baseball visuals will also enjoy these vintage covers of Baseball Digest, another obsessive sports publication that has been in existence since the 1940s. Actually, there might also be some inspiration there for the editors of Who's Who in Baseball as they gear up to design the cover for the 100th anniversary issue.
I love to celebrateâI am always looking for a good party, and I even moonlight as a caterer for fun. My love affair with the celebratory extends to publishing where I've been working to gear up for The Nationâs 150th anniversaryâthat's 150 years as a continuously published weekly. We've been around since the year that Abraham Lincoln was shot. Pretty wild.What is unique about the majority of publicationsâ anniversaries is that they celebrate a publication mostly rooted in printâmost places didn't have a major online presence until 10-15 years ago. Now that tech has grown so quickly in such a compressed time, it can be quite challenging to prove that old printed content can be still relevant in a digital environment. Successful anniversaries engage with their readers across multiple platforms, including social. They surface archival content with new commentary; they do not just regurgitate content. They remember why they were excited to launch the publication and that they've maintained that excitement through forty, 100, and yes, even 150 yearsâand they remind us. They create editorial products to appeal to all sorts of readers: from the hardcore fan to the occasional retweeter. But most importantly, they package their content in such a way that it deepens the engagement between people interacting with their brands across the board.After perusing a slew of anniversaries, I discovered some terrific and some terrible, even for brands I love. Here is my list of anniversary Doâs and Donâts:Do know your intentions. Are you using the anniversary as a relaunch of the brand? Are you reinforcing an older message? Are you trying to increase subscription sales? Boost overall revenue through events? Or merely paying tribute to a 100-year-old brand? Treat the anniversary like any business planâdo the research and let the objective inform the venture so you don't get stuck worrying about the allocation of resources and prioritization. You should know before you begin.Do know your audience. Are you targeting subscribers only, high-ticket donors, tradespeople, Internet browsers, industry insiders, Christian fundamentalists, Millennials, boozers, shakers, earthquakers? Know this before you start planning. The audience for different aspects of the anniversary may vary, and that's okay: as long as the cord tying the audiences together remains tight. In January, The Sun launched its 40th anniversary issue quietly and offered exactly what it knew would appeal to Sun readers: a free download of the first issue, printed by Sy Safransky in the '70s.Don't assume that subscribers are the end-all, be-all. They're awesome, but they won't be around forever. Consider using your anniversary as a way to entice new readers. Even if they don't subscribe, you're engaging them with your content and cultivating a seedbed of future ambassadors of your brand.Do surface archived content in a meaningful way. Your readers don't want to slog through lists; they expect you to do the heavy lifting for them, and you should want to do this because it allows you to control your message. Curate content, and make it relevant. Use images. Well-chosen photo galleries, especially in a Tumblr-like environment, are shareable magic. Vanity Fair and W both did this exceptionally well. Offer easy share links, and incentivize sharing. Anchor content to a current event or touchstone, and you'll be surprised at how meaningful that is for people, particularly young people on Facebook and Twitter. They won't retweet a story about reconstruction in the South, but connect it to Yeezus, and you get more traction (plus a culturally relevant refresh, which you can repackage in any number of ways).Don't overcrowd your anniversary with junk. Just because it exists, doesn't mean it needs to be highlighted. This is the perfect time to let your editors do what they do best: edit. Do produce an anniversary issue, but don't make it boring. Make it available across multiple platforms, punctuated with images and videos. Sell it at a premium, and continue to offer it as a back issue. Vanity Fair put Kate Upton on its 100th anniversary cover with accompanying behind-the-scenes video footage. And another Upton-friendly pub, Sports Illustrated, celebrated its 50th anniversary of the swimsuit edition with a covers gallery and interviews with former cover models. And use the content to move throughout the digital space, donât keep it insular. The Atlantic had great content for its 150th but I couldnât find anything beyond the issue. Blow it out! Do as much as possible without losing focus of audience and objective.Do create products to sell. Some brands are better suited for this than others, but be creative! For its 125th anniversary, National Geographic sold everything from premium archive access to collectors' editions to maps to week-long excursions.Do leverage partnerships. These could be writers, experts, celebrities, schools, or other likeminded organizations. Nat Geo, a powerhouse of photography, leveraged its relationship with the Annenberg Center for nearly 6 months. List the people who you think or know would be interested in working with you, and use the list. A lot of people will get on board with a brand ONLY during an anniversary or celebration, so know exactly what it is you are asking of them. Ask people to do specific tasksâif you want John Stamos to tweet for you, write the tweets.Do keep it fresh. Do use timelines, but consider different âways inâ to the content. Nat Geo went with famous firsts, but WWD cataloged âmomentsâ to celebrate its 100th. The Advocate enmeshed its own history with that of the greater LGBT community, in many ways because the two went hand-in-hand. New York went with important events. I'd say the best timeline belonged to Wired, which alphabetically cataloged technological and cultural 'hits' of the past two decades (ie: Reddit, Sheryl Sandberg, Science).Do encourage reader participation. In the age of selfies and overshares, people want ways to self-promoteâgive them the platform, even if itâs silly or quick. Esquire is always on the cutting-edge of reader interaction, but it hit the nail on the head with its 80th âLife of Manâ anniversary issue. Not only did it issue its trademark âtrailerâ for the issue, but it gave readers an easy way to become a part of the âLife of Manâ history by uploading a photo and bio to its digital collageâand it donated $1 for every photo uploaded to the United Way.Do make it last beyond the anniversary year. Think about how the content is attracting new people and what you want to say to those people. Are you asking them for money? To become an advocate for your organization? Maintain the anniversary content on the site so that it is searchable. Keep a clear head about future tie-ins. You can celebrate as many anniversaries as desired, but only if you keep it fresh. Don't dilute the message.
As we find ways to get our digital editions opened by our audience on any platform, we also need to understand the level of engagement we have within the digital editions. Below Iâll discuss the various levels of data that youâll need to compile into one report to understand your digital readers and to help your publisher sell the digital edition banners and different ad spots more effectively.What Data Should You Compile?Our digital edition reporting is done via Comscore. Itâs not very user friendly, but with some basic training and patience you should be able to get all the information you need to compile this report. First, start by collecting the number of emails that are deployed with the digital edition link to your subscribers. This includes sents, opens, and click-throughs. Then, download your issue data from Comscore (or whichever reporting system that is linked to your editions). This will include traffic report, platform report, clicks on links by page, page view summary, editorial page report, sponsor banner ad report, plus other data depending whether you have videos or other rich media in the digital edition.â¨â¨Here are some examples:Email Deployment Stats
This is the report from your email deployment system. Traffic Report: ComscoreThis report comes from the Comscore reporting system. It provides information that is similar to what we are used to seeing from Google Analytics for our Web pages, but for our digital editions. This is one of the most important reports because it gives you an overall picture of how many unique readers are interacting with the digital edition by issue, as well as page views and average time spent per open.Platform Report: ComscoreThe platform report provides data the traffic report has, but it separates the audience by the platform that they used to access the digital editions. This report will tell you the level of interactions you have on different smart devices versus those accessing the issues via desktop browsers.These are just a few of the reports or engagement information that you can compile for your digital editions. The most important thing to keep in mind is that you need to compile what you need to make smarter/better branding or promotional decisions as well as what your publisher needs. It takes a lot of time and effort to keep these reports up-to-date on a monthly basis, especially if you handle multiple brands. At New Bay, we have been able to help our publishers gain more information about our digital audience engagement with these reports which they in turn can use to sell ads. (Many brands have been able to successfully sell digital ads due to this data). On the audience development side, we're able to understand what impacts our increase in unique readers and we're working hard to increase our engagement with every issue.
For those who are wondering, Time Warner Retail did not just lay off its field force. At least, not all of it.With rumors flying, I called a high-ranking executive still with the company. He didnât want to go on record, but he did answer my questions. I had gotten a lot of snippets from a lot of people. People working in agencies who said it looked as if the Regional Managers had lost their jobs; other people in the industry who said the Order Regulation was being outsourced to India.Thereâs a kernel of truth in many of the rumors, but, my source explained, the truth is very simple. The industry is changing, and Time Warner Retail is changing with it.While itâs never easy to lose people, the changes, he explained, were inevitable.âWe followed the trail of business,â he said. With the continued consolidation of the magazine distribution channelâover the past few months wholesalers in Canada, Minnesota, Texas and elsewhere have gone out of businessâa consolidation of field personnel became inevitable. As agencies closed, people at the agency level lost their jobs. Much of the business moved to agencies where Time Warner Retail already had people, who were able to accommodate the shift in retail coverage.While it has reduced its distribution team, my source continued, Time Warner Retail has expanded its marketing team. âTime Warner Retail is more retailer-centric than any distributor," he said. "We put more focus into calling on retailers than any other part of the distribution channel. That is the portion of our business we are building.âÂ Time Warner Retail is also, he said, using technology to manage its business to a degree no one else in the industry is doing. Its MagNet-driven AIMS process enables the company to manage distribution electronically from a centralized location to the wholesaler place of business. Centralized in India?, I asked.Â Time Warner has some employees in India, but the order regulation is not outsourced, was the reply. Some backroom operations might be outsourced, but the order regulation, regardless of where on the planet it is done, is done by Time Warner employees, using MagNet data, making changes in the wholesaler system from their remote location.Â The source did not provide any details on the number of employees let go. âI wonât give you a number,â he said, âbut I will say that we still have by far the largest representation of all the companies in the business. I could probably combine the other three and we'd still have more.Â âAnd any time any business goes through a re-organization, rumors fly.Â Time Warner Retail lost a few long-timers, and that was tough. But weâre in a tough industry. We have to adjust for the changes in the field. But overall, there have been more positive twists than negative.â
The cover of the relaunched Newsweek is one of the best debuts in recent memory (to the extent that a cover for a magazine founded in 1933 can be called a "debut"), with a stunning illustration, bold, simple design, and an elegant printed format that creates a distinctive, memorable look. There has been much hype about Newsweek's return to print, and a good deal of controversy about the Bitcoin cover story, but from both a creative and a brand perspective this cover stands as a highly-successful work, one that hopefully lays the groundwork for continued success for the publication.
This Newsweek cover is built on tradition. The logo is basically a mix of the late 1980s version drawn by Jim Parkinson (which was part of a redesign by Roger Black), and the iteration used on the magazine's last redesign in 2009, before it was sold to IAC. But the type has been tweaked (and improved), and the red background panel made more graphic and modern. The striking illustration by Ben Wiseman is cool and contemporary, but the understated simplicity of the cover headline is reminiscent of the covers of Newsweek (and Time) from the 1960s and early 70s.
The cover design is by the team of Priest + Grace, who are the creative force behind the exciting new Eight By Eight soccer (or football if you live outside the U.S.) magazine, and have previously given creative direction to O, the Oprah Magazine and numerous other publications. For Face Up we usually base our reviews on digital copies of the cover, but for this issue I actually went out and bought a copy. I will say that I searched literally dozens of magazine stands and stores (there still are a couple) in Manhattan before finally finding a big stash at Grand Central Terminal in a beautiful display. I'm glad I got a printed copy, because it comes on an elegant, thick matte cover stock with beautiful, crisp printing that is so rich it almost looks silkscreened.
This is a strong, smart look with lots of character that definitely sets the magazine apart from other weeklies (apparently they're identifying The Economist as their "role model" and chief competitor). Newsweek has been doing a series of weekly covers for their online edition that were very traditional and undistinguished. This is a sharp break from that. Over the years Newsweek tried to differentiate itself from Time by running more photos and less illustration on their covers. Let's hope that this debut illustration is the beginning of a new direction for the magazine's cover look, because it helps gives shape to a very forward-looking design aesthetic.
If there's any hesitation in giving total love to this cover, it's because I wish they had broken more from the traditional Newsweek name and logo and gone for something completely new and different (there was a period in the Jon Meacham-edited era when there was actually a prototype developed with a new format and a name along the lines of NW). It also might have been nice if there was some nod on the cover to the "return of print." Newsweek ended their print edition with the #LASTPRINTISSUE hashtag on the cover, and it would have been fun to see them play with the flip of that somewhere on this one. That seems like a missed opportunity.
I asked Arthur Hochstein, the former Time art director (he created close to 1000 covers for the magazine) what he thought about this Newsweek relaunch. Arthur has also done covers for Businessweek and even did a short stint with Newsweek a few years ago.
Hochstein says, "It's an auspicious debut: the flat, vector-graphic style evokes the posters and graphics of Mad Men. The effect is well done. It cleverly uses the Bitcoin symbol to make a mask; the darker black of the shadow against the slightly-lighter black of the background enhances the effect of the mask being pulled back, to reveal the âmystery man.'"
Newsweek's past covers are woefully hard to find online. When it was owned by the IAC they started a Newsweek Archivist Tumblr page that briefly collected a good series of covers dating back to the 1930s. The page isn't active, but it's still available for viewing online, and contains many choice cover treats.
If some of the recent cover wraps and tip-ons Iâve received are anything to go by, just because something looks good in a PDF format does not mean it will look good when printed on paper. Here are a few tips to make sure your printed matter stands a chance of working.First, consider the type of paper you are printing on because the same design is going to look different depending on your stock. Coated stock usually handles reverse type well, but stock used for tips and cover wraps tends to be cheaper and soak up more ink. Reversing type really means being be able to see the color of the paper stock you are using, but now it means any color out of a dark backgroundâso black and white, black and yellow or black and a light cyan all work well. Using a dark color for the type is dangerous. A tip-on I recently received was totally unreadable because the purple had bled into the black. Remember, using a large reversed area will use more ink and will cost more. If you are going to reverse out smaller type, donât use a serif font unless you are printing on really good stock, the effect will be lost on cheaper stock. And reversing out really small typeâ6 pt or smallerâmakes reading the copy nearly impossible.Speaking of fonts, just because you have over 1,500 of them does not mean you have to use them all at once. Promotions printed on paper are trimmed to size after printing, so getting too close to the edge of the paper can result in some of your copy being trimmed off. Designing work that can be used across several platforms such as websites, email and print is not difficult and is made considerably easier if you give some thought to the final output. You may have to adjust some colors, perhaps some fonts and perhaps some final positions, but this is something designers have been doing for many yearsâthe more things change; the more they stay the same.