Karen Wilde became International Data Group’s global vice president of customer experience in 2015. Her responsibilities include managing IDG’s teams in marketing, editorial, operations, product management, video production, and digital design. She drives business strategy with precision and skill, all the while maintaining a collaborative company culture focused on delivering an exceptional customer experience.
Most impressively, Wilde thrives in executing new strategies in a rapidly changing business environment. As IDG has expanded globally, Wilde is able to pivot from thinking internationally to regionally and locally. In that shifting landscape, she successfully implemented a new project management and collaboration platform; a new centralized resource portal; and new international standards and processes for the company. She also led efforts to build out IDG’s pool of external talent and resources while also ensuring these relationships were mutually beneficial.
Wilde has been an asset to IDG and an industry leader for many years. She first joined IDG in 1999 as a regional account director for IDG title Network World. After 10 years at Network World, she began climbing the corporate ladder, moving onto IDG Enterprise and IDG Communications, Inc. Most recently, she was vice president of global product development and process management for IDG Communications.