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Behind the Downfall of Ascend

Pricey Medical World acquisition gets the blame.


By Tony Silber
12/13/2007

The dramatic implosion of Ascend Media over the last several weeks—culminating in the departure this week of founder Cam Bishop as CEO (he remains as chairman)—is a stark reminder that with every spectacular private-equity success comes the risk of major failure.

Ascend, based in Overland Park, Kansas, was founded in 2002 and is backed by CCMP Capital and Veronis Suhler Stevenson. But it was the $130 million acquisition in late 2004 of Medical World Communications—a publisher of 50 mainly healthcare publications—which essentially started the company. (Ascend had previously been much smaller, with holdings in the events, custom publishing and gambling markets.)

And while the Medical World deal transformed Ascend into a company of around $150 million in revenue, it also contributed directly to the company's current situation, which includes:

  • Bishop's departure as CEO.
  • The sale in September of the 17-title Professional Services Division.
  • The shutdown of three titles: Physician's Money Digest, Family Practice Recertification and Internal Medicine World Report.
  • The likely divestment of the rest of the company's Healthcare Group (sources report the sale of some piece of Ascend as early as the first week of January).
  • The divestiture of the four-title dental group.
  • The sale of Expo to Red 7 Media (owner of FOLIO: Alert).

If all this happens, Ascend will continue to have the 14-magazine Allied Healthcare division, a Practice Builders consulting business, a continuing medical education business and a custom-communications unit.

What happened to Ascend? Sources contacted for this report all point to the Medical World deal. "It was very poor due diligence in understanding what they bought from [prior Medical World CEO] Jack Hennessy," says one. "They had a Waterloo experience with that Medical World deal, and they could never quite dig themselves out of it," says another source. "It's buying the wrong thing at the wrong time for the wrong price and taking on leverage at the wrong time," says a third source.

All three sources are high-level magazine-industry executives with deep experience in buying and selling who spoke on the condition that they not be quoted by name.

Bishop, who was replaced as CEO by Vicki Masseria, a former group president at CMPMedica USA, did not respond to an e-mail request for an interview.

Soft Medical Market; Softer Due Diligence

Specifically, FOLIO:'s sources report, medical media has suffered from a prolonged period of relatively few new drug introductions. And with few new drugs hitting the market, there is little cause for the endemic advertisers—the drug companies—to advertise. Ascend was hit hard by this, sources say.

They also suggest that the due diligence process of the acquisition of Medical World might have been handled better. Hennessy, they said, paid his senior management richly—well above market rates. But he didn't share any equity. Consequently, when Ascend bought the company, the senior managers had no participation in the proceeds of the sale, and were faced with the prospect of significant cuts in compensation. Because they had no equity, those managers also had no non-compete clauses in their contracts, and some of them subsequently went off to create competing media, particularly in the dental media space. "In retrospect you'd have to say that somehow, they didn't mitigate that risk," one source said.

And then there was the suggestion that given the volatile combination of declining market, lack of familiarity of medical media among the principals—Bishop and sales chief Ron Wall—and high expectations from the private-equity backers, Ascend became untenable. "Sometimes, when you have PE firms involved, there is incredible pressure on a CEO," says one PE-backed CEO. "When you're doing well, private-equity loves you," says another executive. "When things aren't going well, they hate you."

Fallout for the PE Market?

Meanwhile, a fifth source told FOLIO: he fears that the downfall of Ascend will put a damper on aggressive continued PE investment in magazine companies, but PE executives themselves don't think so.

"Without knowing the specifics of this situation, in general I think prices got a little heady in recent years, driven in large part by frothy debt markets, said Walter Florence, a managing director at Frontenac Company. "That has put pressure on some deals and management teams, as you would expect. The changes at Ascend may or may not be related to that, but I do know it will not change Frontenac's interest or others who are committed to these markets. It is, however, a reminder that there are limits to valuations that make sense for buyers regardless of how much debt is out there."

And Royce Yudkoff, partner at ABRY Partners, said this: "In any industry, some companies do well for a time, and others do poorly, and the specifics might
change around. Look at how Penton Media did great for a while (late nineties, early 2000s), then struggled for awhile (2001-2002), then did really well. I don't think there is a sector-wide implication."

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Post Comment / Discuss This Story - Info/Rules

Ascend Media
Submitted by Anonymous on Thu, 12/13/2007 - 15:28.

Well it sounds like sour grapes to me--Jack Hennessy was a really super ceo--who new every employee at his firm. Paid them very well...launched 18 successfull titles--intergraded 17 acquisitions--at the sale there were 80 titles including newsletters and single topic pubs--8 money maaking web sites--the man knows his business--and his shoes were hard to fill...i worked in the accounting dept--this was the most exciting time...acsend--was out of ther league--B
Ascend Media
Submitted by Anonymous on Thu, 12/13/2007 - 15:42.

Sometimes even PE firms hitch their horses to the wrong wagon. Bishop and Wall presided over the demise of Intertec. Why would a financial backer think these guys had the right track record to succeed is beyond most of us.
Ascend Media
Submitted by Anonymous on Thu, 12/13/2007 - 16:47.

Can't believe the spin on the Folio story! I thought journalists were supposed to investigate, research and report on a story, not regurgitate what they were fed by those pushing their own agenda. The founders of Ascend have the worst track record and as we know, history always repeats itself. There was no other possible ending to this story with these guys at the helm. It's unfortunate that they have single-handedly destroyed what was a great publishing company...and in the interim, destroyed the morale of many valuable and talented employees.
hennessy/acsend
Submitted by salesman/food div on Thu, 12/13/2007 - 17:53.

after reading this press release from acsend media--i feel the need to comment, having worked for both Jack Hennessy and acsend media, i can tell you Mr.Hennessy had the loyalty of the whole company. Jack worked hard on person relationships, he new the names of my children, my wife what school they attended,ect..out here in the mid west this stuff is important. Also Jack knows publishing,and loved to embrace new ideas. So all of us enjoyed working at MWC.When Jack was the CEO we were the best in the business. Then the process guys bought the co..and the rest is history.the missing link--Leadership, Mr Hennessy has it/-Ascend Media never did.
Ascend Media
Submitted by Anonymous on Thu, 12/13/2007 - 18:49.

I've been a writer and editor at a variety of publications over the past 20 years, and Ascend is one of the crappiest. Communication between management and employees is just about nonexistent, some of the editors there can barely write a sentence, and the management structure is the worst I've seen anywhere.
No Longer Ascending Media
Submitted by Anonymous on Thu, 12/13/2007 - 21:29.

Don't count on too much truth in this forum. I too worked at MWC and Ascend Media -- and I’m reading a lot of drivel in these comments. I know both creatures very well. Bottom line: the bosses (ie, Hennessy, Bishop and others) still got very rich and will be very comfortable tomorrow. The rest of us working stiffs got the shaft. Pity those who showed up every day and toiled to build quality products -- weep not for the fat cats.
Mr cry baby
Submitted by editor on Thu, 12/13/2007 - 21:58.

I would know who said these words "still got very rich and will be very comfortable tomorrow. The rest of us working stiffs got the shaft. Pity those who showed up every day and toiled to build quality products -- weep not for the fat cats." I worked for mr k..for years. He was the teachers' pet at MWC. When Ascend took control the trimed the fat and Mr.Ke.lost weight, All the years MWC took care of him, no one missed him when he left; just about all of us missed Mr.Hennessy. Well we are all looking for jobs now. Hope the best for the New year. C.
The demise of Intertec
Submitted by Anonymous on Fri, 12/14/2007 - 00:39.

...did NOT happen under Bishop's watch as commented by someone here. Cam fought hard at Intertec against a naive and greedy attempt by a board with no publishing experience to transform Intertec into a "dot-com" company, was ousted because of his resistance to what everyone at the company knew was a crazy and stupid plan, and was ultimately proven correct when the dot-com crash killed Intertec.
hennessy/MWC/??
Submitted by Anonymous on Fri, 12/14/2007 - 10:08.

Mr. Hennessy has many, many previous employees who are very loyal, and waitng patiently...where are you Mr. H?
What the?
Submitted by Anonymous on Fri, 12/14/2007 - 10:21.

If Jack Hennessy was such a great man then why are his former employees out on the back sides. If he really was loyal he would have made sure all his people we taken care of. As far as Cam ... well what can one say but what comes around goes around.
Ascend Media
Submitted by Anonymous on Fri, 12/14/2007 - 10:49.

The hand writing was on the "wall" from the very beginning of Ascend when Cam Bishop brought his friend Ron Wall from Intertec back into the picture. The key to success in any business has always been surrounding yourself with the best people you can. Wall's lack of experience cost Bishop dearly.
Ron Wall
Submitted by Anonymous on Fri, 12/14/2007 - 11:37.

Not sure that the last post could be more incorrect! Ron Wall does an excellent job, especially in the sales and relationship side of b2b business. The demise of Ascend is more about the PE business than anything Mr. Wall might have done.
Hennessy---great???
Submitted by accounting on Sun, 12/16/2007 - 18:23.

I too worked for both MWC and Ascend in acctg. If Hennessy is great example of B2B leader then we should all get out. He paid his "pet employees" over $1M a year, he took $10M+ when company sold while no one else got a dime, mail fraud case against us during his day, company paid for his country club, Lexus and even his kids were on the payroll (didn't do anything btw), half the brands had no websites when Ascend took over and NOT ONE brand was a leader in marketshare, no promo dollars and he wasn't allowed to attend Halloween party with largest customers for fear what he might say to them. In a market that is down 40% I wonder what Super Jack would have done???? You fools can work for Jack but remember who he cares for first---it was never the employees (except his pets of course). Ascend bought at the worst possible time for the market, PT is #1 in marketshare, balanced comp, all brands have websites and no fraud cases in 3 yrs.
Ignorance is bliss when you do not have the facts straight
Submitted by Anonymous on Wed, 12/19/2007 - 09:50.

Well, I looked through all of the comments pertaining to Jack, Cam, and MWC/Ascend, and I have a few points to make... - Cam and his group did not truly understand the healthcare market prior to purchasing the company. I agree with this article, poor due diligence. They considered the healthcare pubs as B2B, instead of healthcare trade pubs -- cannot be marketed the same way. Not understanding the healthcare market largely contributed to the downward spiral of the healthcare division. -Jack H is indeed a great leader, and as for the points from the above "Hennessy great??" comment, being that you were from accounting, and obviously not privileged to all info, I have this to say to you... 1) Jack treated the revenue producers (sales) of the company very well to motivate them to make the sale. He did not care how it was done, provided it was done with integrity. He did, however, expect a great deal of hard work, perseverance, and dedication from his reps. He expected reps to sell for him for at least 5 years, then they could move on and begin their own company. So in essence, yes, he paid his reps very well; yet, everyone else in the company (editorial, production, circulation, admins, projects, etc) was also compensated throughout the year. 2) His "pet employees" were not the only ones nicely compensated. Jack made the MWC work environment feel like a family and a team. Everyone pitched in to get the job done, regardless of his/her title/department. He made it a point that everyone received an end of the year bonus, in addition to being compensated for extraordinary workmanship. 3) Mail fraud - anyone who was involved with the company at this time already knows why this happened, so it is a bit of a mute point, but to set the record straight...Peter Sprague was a disgruntled former MWC employee who parted MWC due to many issues. Peter prepared all of the documents for Jack H's signature, and being the CEO/President for many years at that point, he trusted his employee to provide him with accurate information, so he did not review it, just signed it. Hopefully, at this point, he no longer signs anything without fully reviewing it. 4) Halloween party-Jack did not attend this annual event NOT because of what everyone was afraid he would say, but rather certain exec sales knew there was a cloud around his name due to a couple of his former reps "rubbing" a certain agency and their client the wrong way. Also, by his choice, he preferred not to attend large gatherings because he was (and is) a shy person. No one FEARED what Jack would say, he is a big boy, and I think he can handle himself. 5) Jack making $10M+ on the sale of the company, good for him, would you prefer he made nothing? This is America, the land of opportunities. He is a great business person--he started his company out of the basement of his home, thrived when many other companies fell apart when Clinton was being elected in early 90s, and saw a downward market trend within the industry, so he sold MWC in 04/05. He sold it w/conditions that he would not be able to compete in any comp mkt for 3 years, and likewise, not be able to take any former employees until after that time. 6) As far as having his kids on payroll, why not show his kids the trade and pay them for it. And, by the way, they did beginner jobs like stuffing envelopes, sorting mail, answering phones, etc. while also learning how the departments functioned. 7) Marketshare – no other healthcare publishing company sold as many projects, or pulled in the revenue as MWC did in the PCP mkt. PT, AJMC, and CCED were at the top of the marketshare of their respective markets, and 3 of their PCP pubs were within the top 10 pubs. SR & RSP were ranked #1 for many years. All of which was under Jack’s realm. Basically, we all can go on and on about what should have happened. Ron and Cam did their best in an unfamiliar market. Jack will be back in the healthcare arena very soon, and I wish him all the best in his new ventures.
Genesis
Submitted by Anonymous on Wed, 12/19/2007 - 14:11.

I thank whom ever wrote the comment "Ignorance is bliss....". The record is now set straight. One more aspect I'd like to address to all of you commenting on Jack negatively - please, go get a job where you're content and fairly paid, OR - you can always do what Jack did and start your own company. And if you choose to take that risk, do what Jack did and try to please every employee, pay for someone's childrens' camp for the summer because their child care fell through, pick up the tab for the doctor bills when there was a family accident and the insurance the spouse had didn't cover much, pay the education of someones child, make the mortgage for an employee because they couldn't, provide additional (paid)time off when there was a death in the family b/c the employee was distraught - oh, yes, and by the way, turn a profit on your company. Please, folks, you've all made your personal choices, now live with the results. Jack Hennessy is a fine example of how to build a successful business - and he'll do it again - just watch.
Ascend - when did the business change?
Submitted by Anonymous on Mon, 12/31/2007 - 19:55.

With 2 of the 3 founding partners leaving early, one as far back as 2005, that the insiders must have seen, much earlier than 2007, that the business they assembled wasn't going according to their plan (and the promises to the investors). I don't believe, seeing the syndicated reports, that the business acquired in 2005 (MWC) ever made any money, as it turned down, severely, immediately after the acquisition. That, plus the inability to capitalize on any synergies between the existing Ascend businesses and MWC left the results significantly short of the expectations. That there was a dramatic restructure now shouldn't have been a surprise to anyone following Ascend Media.



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